House Rules

The team at Choice are responsible for social media accounts on Twitter, Facebook, LinkedIn and YouTube.

We love engaging with our community online and are happy to help you in any way that we can.

We expect our users to offer us the same level of courtesy that we offer them, so we have a short set of house rules:

1. All users must comply with the social media platform’s Terms of Use.
2. Users are responsible for the content they post and share.
3. We will report and remove any social media profiles that are set up using Choice imagery without permission.
4. We will remove, in whole or in part, posts which we feel are inappropriate and will block and/or report users who direct comments at us which we believe are:
• abusive or obscene
• graphic, sensitive or offensive imagery
• deceptive or misleading
• in violation of any law or regulation
• names or identifies individual staff
• spam (persistent negative and/or abusive comments in which the aim is to provoke a response)

Anyone repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform.

 Responding to our users

We appreciate your support online and will try to adhere to the following:

1. We will do our best to respond to your enquiries within two working days, but in most cases it will be within a few hours.
2. We will try to help you
3. Our working hours are 9.00 – 17.00 Monday to Friday. We will deal with enquiries sent outside of this time as soon as possible when working hours resume.

We reserve the right to modify or change these conditions at any time.