Sticking with the CIH NI Awards shortlist, our Financial Inclusion Team are competing in the Team of the Year category. This award is for teams that have made an outstanding contribution to their organisation and the delivery of its objectives.
Following the biggest changes to the welfare and benefits system in over 60 years, Choice introduced a Financial Inclusion Team.
Choice is committed to sustaining tenancies by supporting customers with their money management skills. The Financial Inclusion Team ensures that tenants can plan effectively, as well as receive support and advice for any money concerns. As living costs continue to rise, and Universal Credit (UC) is rolled out alongside other aspects of welfare reform, tenant’s budgets are stretched. The Financial Inclusion Team work with clients to complete benefit health checks and confirm they are receiving benefits they are entitled to, as well as giving advice on bedroom tax, benefit cap, and help claiming and renewing PIPs. The team also assist with first time applications for Universal Credit and maintenance of UC Journals online.
Financial Inclusion Manager, Aidan McCrea, began working with Choice in January 2019. Choice has three core values, Customer Focused, Dynamic and Trustworthy. The team embody these values and are excellent ambassadors for the Association and the wider housing sector.
