Last week the Choice Tenants’ Forum held their annual conference. Tenants’ Forum representatives travelled from across the county to attend the full itinerary with presentations from both Choice and Empowering Communities.
The conference celebrated the achievements of the Forum over the past year including the launch of our Tenant Involvement Strategy for 2017- 2020, which outlines how we intend to engage and consult with tenants and foster a stronger partnership over the next three years.
Empowering Communities gave presentations on their recent work with the Forum including the Digital Inclusion programme in which 56 Tenants’ Forum members completed an eight-week course, learning and developing new digital skills.
Choice is committed to placing our customers at the heart of service delivery and we believe that by listening to, and taking on board tenants’ views, we can ensure that policies and services are more responsive to changing needs and rising aspirations. Genuine engagement with tenants is vital for the successful delivery of our services.
Carol Ervine, Group Director of Tenant & Client Services spoke at the conference:
“We don’t want to be just a landlord, we want to make a meaningful contribution to your communities and your lives. We can’t do that alone, nor should we. Choice is not just an organisation that collects rents and fixes pipes. We’re your housing association and the means to influence and affect change is within your grasp”.
